If the ATM did not allow you to withdraw money, maybe:
• Your card is frozen.
• You are trying to withdraw your entire balance. In this case, as this is a prepaid card, you will not be allowed to do so because the commission is kept as “in reserve”.
• You have exceeded the limit of € 500 per month in cash withdrawals.
• The ATM does not have enough bills to offer the amount you want.
If it isn’t for any of these reasons, we recommend you to try another ATM.