In case you want to ask for a refund, you have a period of 8 weeks, counting from the date it was debited to your account. In case this is an unauthorized access to your account, you have 13 months to make the ask for the refund.
1. Contact our customer service department, via email (firstname.lastname@example.org) and make the request indicating the reason for the return.
2. Your request will be processed. The funds will be added to your bnc10 account in a maximum of 48 working hours since you request (Saturday and Sunday are not considered working days).