Why hasn’t the ATM allowed me to get cash?

If the ATM did not allow you to withdraw money, maybe:

• Your card is frozen.

• You are trying to withdraw your entire balance. In this case, as this is a prepaid card, you will not be allowed to do so because the commission is kept as “in reserve”.

You have exceeded the limit of € 250 per month in cash withdrawals.

The ATM does not have enough bills to offer the amount you want.

If it isn’t for any of these reasons, we recommend you to try another ATM.