Why has my online purchase failed?

When making an online purchase, you have to make sure that you meet the following conditions to avoid experiencing a payment error:

• Have a good internet connection.

• Have money in your account.

• Make sure you don’t have the card frozen / locked (you can check it in the App in the section “Cards”> “Settings”).

• If you can’t confirm the push message in 5 minutes, simply restart the payment process on the website.

• If you are using an iOS device, be sure to disable the “Do not disturb” mode.