When you withdraw money from an ATM you will be charged the corresponding commission. We can not intervene and make this charge disappear. For that reason we refund the commission in 24h.
Reasons why you may be charged a commission:
• You have exceeded the number of free cash withdrawals. You can make up to 3 per month.
• While you were taking money from the ATM you have canceled the process and you have been charged the commission twice. In this case contact us.
• There has been an error in the refund operation. It should never happen but sometimes technological processes take a break. In this case contact us.